LottoStar Support and Contact Guide
We list common support channels and how to get faster resolutions. Keep your account details and screenshots ready.
Contact options
- Live chat: Usually the fastest for simple queries.
- Email: e.g., [email protected] for account/banking queries.
- Help centre/FAQ: For step-by-step guides.
- Social channels: Use only verified pages; never send passwords or voucher PINs.
What to include in your ticket
- Registered name and mobile (do not include full password)
- Bet ID or transaction reference
- Screenshots or error messages
- A clear summary of what you need
Response times and escalation
- Live chat: immediate to a few minutes.
- Email: a few hours to 1–2 business days.
- Complex cases (FICA/banking) can take longer.
If unresolved, reply on the same thread with additional evidence. For FICA-specific issues, read FICA & Verification. Banking questions? See Deposits & Payouts.
Security do’s and don’ts
- Do not share OTPs, passwords or full card numbers.
- Verify you’re speaking to official support channels.
- Keep a record of chat transcripts and case numbers.
If your account is locked or compromised, jump to Troubleshooting & Account Help.